Jovo Help Center

Welcome to the Jovo Help Center. On this FAQ page, you will find answers to the most common questions and troubleshooting issues. If you have a question that isn't answered, you can send us an email at We will aim to respond to you within 24-48 hours.

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Purchasing and order delivery

Where can I find Jovo's online storefronts?

Our Jovo storefronts are currently available on:

What can I buy on Jovo?

Currently, we sell NFTs (digital collectibles) as well as digital gift cards and vouchers. See some collections and NFTs you like but they're not on Jovo? No worries! Contact us at and we'll see what we can do.

What happens after I buy an NFT or digital good from one of your online stores?

Upon completing a purchase from any of our stores, you will receive one or more emails confirming your purchase and/or the delivery of your digital assets. Items you've purchased are accessible any time by logging in to your Jovo account.

How long does it take for my order items to be delivered to my account?

Purchased NFTs will require some time before being delivered to your Jovo account. You can view the order status of your items by logging into your account and viewing the Activity tab. If you have been waiting for more than 1 hour for your NFTs to be delivered, you can send us an email at Do note that gift vouchers and gift cards, such as FoodPanda or Grab Gifts cards, will take up to 24 hours to be delivered.

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Jovo how-tos and troubleshooting

How do I transfer an NFT I own out of my Jovo account?

After logging into your Jovo account, click on any NFT in your asset gallery. This will open the NFT detail window. From this window, click on the Send button and select any of your Saved Addresses or paste in a web3 wallet address. Go through the confirmation flow and your NFT will be transferred to the destination wallet that you specified.

How do I activate or utilize the benefits I get from one of my NFTs?

The utilities or benefits that you can get from your NFTs depend on each individual collection. You can read about how to utilize this in detail on each dedicated collection page.

I can't access my account

Drop us an email at and we'll get back to you with next steps.

How can I delete my account?

To delete your account, please email us at: with the words Delete Account in the Subject.

  • If you do not have any digital assets in your account, we will delete the account and send a confirmation via email.
  • If you have digital assets in your account, we will send instructions on transferring your assets to an external wallet before your account is deleted.
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About Jovo

What is Jovo?

Jovo helps you purchase NFTs without the need for cryptocurrency, crypto wallets, or any of the complexities typically associated with the web3, crypto, or NFT space. We partner with your favourite e-commerce marketplaces around the world to bring the world of NFTs to you in a seamless, easy, and secure way. Learn more at our About page.

How does Jovo work?

  1. Jovo makes buying NFTs easy for everyone. Visit any one of our online storefronts and purchase using your existing marketplace credentials and/or email and credit card. Your NFT will be delivered to you using your email address.
  2. From there, you can access your user profile by logging in from the link that is sent to your email. Once you view your profile, you will see all your NFTs and any other digital assets.

What blockchains does Jovo work with?

Jovo currently operates with Ethereum and Polygon. If you have a request for a blockchain that we should support, send us an email at

What are Jovo's upcoming features?

We're always building more to serve you better. Currently, we have the following features on our roadmap:

  • WalletConnect via Jovo Mobile App: With the Jovo mobile app on Android/iOS and WalletConnect, you can connect your Jovo wallet to any web3 app (e.g. apps that require you to login with one of your NFTs) so that you can participate in any communities or activities that require one of your NFTs.
  • Sales Listings: We'll help you to sell and distribute an NFT that you own on a consignment basis.

How do I know if the NFTs I buy on Jovo are legitimate?

Jovo performs verification for each digital collectible collection before listing them for sale. Find out more about the process at

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About NFTs and Web3

What is cryptocurrency?

Cryptocurrency is a digital form of money that is secured using cryptography, without any central authority controlling it. It operates on a decentralized network, has a limited supply, and can be used to purchase goods and services or held as an investment. The key features of cryptocurrency are its decentralization, use of cryptography, and limited supply, which differentiate it from traditional fiat currencies.

What are NFTs?

NFTs are digital assets that represent ownership or proof of authenticity of unique items such as artwork, music, videos, collectibles, or even virtual real estate. Unlike cryptocurrencies, NFTs are unique and cannot be exchanged on a like-for-like basis.

What are gas fees?

Gas fees are similar to transaction processing fees, and represents the cost of processing a transaction (like transferring an NFT) on the blockchain. Gas fees are part of blockchain networks like Ethereum that handle NFTs. Gas is the effort needed to process and validate transactions on the blockchain. When you create, buy, or sell an NFT, you pay a fee to compensate the network participants who perform these computations.

What is a crypto wallet?

A crypto wallet is a software program that stores private and public keys, allowing users to send and receive cryptocurrencies securely. It acts as a digital wallet for virtual currencies like Bitcoin, Ethereum, and others. There are different types of crypto wallets: hot wallets (connected to the internet) for quick access, and cold wallets (offline storage) for better security against hacking. Crypto wallets provide a crucial function by enabling users to manage their digital assets and facilitate transactions on blockchain networks.